Three years ago I had booked a resort for my family in Cancun, Mexico. It was the day after Christmas and we were excited about leaving snowy Salt Lake City, Utah. However, when we arrived at the airport, our plane to Cancun was overbooked so we could not all make the flight. Next to the Cancun flight gate, there was a flight leaving to Cabo San Lucas. They had seats for us! I called RCI from the airport and told them the situation. The customer service rep told me that he could switch us to a resort in Cabo without any additional charges. So all 7 of us flew to Cabo. We took a taxi to the Pueblo Bonito Resort at Sunset Beach. The porters at the resort drove us to our unit via golf carts. The resort is built on a hill overlooking the Pacific Ocean. We entered our unit and were wowed! It was a 4 bedroom Presidential Suite with the most awesome view of the ocean. On our balcony was our own hot tub. Our family had a tremendous week of fun at this beautiful resort. This resort and its staff were 5 Star. I can only say thank you RCI for helping us to experience family memories together that we will treasure forever!
- Submitted by: alden