However, on Thursday of our weeklong getaway, the transmission in our car unexpectedly gave out, with only 65,000 miles. The local Ford dealer as well as the resort were very sympathetic with our situation. The dealer provided us with transportation for five additional days at no cost. Massanutten Resort extended our condo check-out time by two hours on Saturday and promptly assisted us in obtaining a hotel room on the resort for our extra nights.
We are grateful for the kindness as well as the professionalism that was shown to us during this unanticipated event. Because of the friendliness and generosity of the people in this area of Virginia, what could have been a stressful situation became a warm and pleasant memory which we will never forget.
- Carol M. from Hillsboro, OH