This was our first trip to the Cancun area and our 2nd experience with an all-inclusive resort (Grand Velas-we are owners). We took this side trip knowing we just wanted to relax. The customer service was phenomenal and the grounds were spectacular. The ocean pools were awesome. Every staff member, and I mean EVERY staff member, stopped what they were doing and greeted you with a smile and "hello" as you approached them. Doors were opened, prompt service was provided and the restaurants (which of course were included) were out of this world. Since I don't own a laptop computer and there were roaming phone charges to the U.S., the free access to the business center to communicate with my family was very important to me. If you are looking for top notch service and pampering...this is the place to go! Grand Velas also has a Puerto Vallarta resort which we've stayed at the year before...same top quality service!
- Margo D. from Midlothian, VA